Frequently Asked Questions
Everything you need to know about our professional brass instruments.
Do you ship your instruments worldwide?
Yes, we offer secure international shipping to most countries. All instruments are professionally packed in custom-designed crates to ensure they arrive in perfect condition.
What is the warranty period for a Wessex instrument?
Every instrument comes with a comprehensive 3-year warranty against manufacturing defects, providing you with peace of mind and long-term support.
Can I try an instrument before I commit to a purchase?
We welcome visitors to our showrooms by appointment. Additionally, we offer a 14-day return policy for online orders, allowing you to test the instrument in your own environment.
Are the instruments play-tested before being shipped?
Absolutely. Every single tuba, euphonium, and brass instrument undergoes a rigorous quality control check and professional play-test by our specialist team before leaving our warehouse.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer various financing options in select regions to help make your dream instrument more accessible.
How should I maintain my new brass instrument?
We recommend regular cleaning, oiling of valves, and greasing of slides. Each purchase includes a basic maintenance guide to help you keep your instrument in top performance shape.